Schedule and Clinic Updates

A lot has changed over the past several months, but one thing hasn’t; UW Health is here to provide the care you need, when you need it whether it is in-person,  a virtual visit, a phone call or through MyChart.

UW Health is following  all federal and state guidance including screening patients arriving at our clinics, requiring face coverings for patients and additional PPE for staff, enforcing physical distancing in all public areas, frequent deep cleaning of all clinic spaces and cleaning of exam rooms and equipment after each patient. 

As part of our commitment to safety, we have consolidated some of our primary care clinics to allow more physical distancing. While we know you may be missing your clinic home, we appreciate your flexibility. And for those more important needs, UW Health’s emergency locations at University Hospital and UW Health at the American Center are always open and our two urgent care locations at Union Corners and West Towne are seeing patients.

Changes in Hours or Services

American Family Children’s Hospital Safety Center

Closed for walk-in purchases. During this time items can be purchased remotely and shipped or for no contact pick-up. View the catalog (pdf)

To order, call (608) 890-8041 or email safety@uwhealth.org. Staff are also available for consultation and education. Due to heavy demand, you may need to leave a message and staff will respond as quickly as possible.

Customer Service/Billing, Financial Counseling and Release of Information

Face-to-face visits temporarily suspended at the following offices:

  • University Hospital
  • American Family Children’s Hospital
  • 1 S. Park
  • UW Health at The American Center
  • Administrative Offices Building
  • 8501 Excelsior Drive

Patients can access billing consultation and financial counseling services through MyChart or by telephone at (877) 565-0505.

Medical Records

Health Information Management team will not be taking walk-in requests for records at the 8501 Excelsior Drive location. Please use the following options to reach us to provide services to you:

UW Health Pharmacy Locations

Mail-order services available. Please review hours and services for the hours of specific locations.

Chartwell Midwest Wisconsin, Chartwell Health Home Medical Equipment and CareWear

Due to increased demand for home medical equipment service during this unprecedented pandemic, we are currently experiencing delays in filling orders.

We are working to expedite service for both our existing and new customers and ask for your continued patience as we continue to serve you.

UW Health Sports Performance, Fitness Center and Center for Wellness Locations

UW Health Sports Performance and Fitness Center are closed to the public.

While our group medical visits, exercise classes and sports medicine fitness center remain closed, our Center for Wellness is open for in-person wellness consults, acupuncture and massage therapy. Our pools remain closed with the exception of patients receiving aquatic therapy as part of their rehabilitation program.  

UW Health will continue to monitor both federal and state guidelines on how to best keep our patients and staff safe. When a reopening date is established, we will send an email to notify you as well as update our website. Fitness Center credits and membership extensions will be determined at the time we are able to resume normal business.