Schedule and Clinic Updates

To support social distancing efforts to slow the spread of COVID-19, we are evaluating all patient care appointments and procedures to determine which ones can safely be postponed. Any decisions made about changes or postponements of appointments or procedures will be communicated directly to patients.

Changes in Hours or Services

UW Health Primary Care Locations

UW Health primary care clinic locations are being consolidated to accommodate patients who have urgent medical needs that require in-person care, while at the same time supporting physical distancing goals to limit exposure and slow spread of the disease in our community. Please review the list of primary care clinics

UW Health Specialty Care Locations

UW Health specialty care clinics are able to reopen some of our locations to meet patients’ in-person care needs. For more information on getting your care safely at UW Health, please visit our frequently asked questions about coming into our hospital and clinics. Please review the list of open and closed locations. This is subject to change and will be updated regularly.

UW Health Regional Adult and Pediatric Specialty Clinics

Regional adult and pediatric specialty care clinic locations throughout Wisconsin and Illinois are temporarily consolidated to meet patients’ in-person care needs while also keeping its workforce and communities as healthy as possible during COVID-19. Please review the list of regional specialty care clinics

UW Health Behavioral Health Clinics

All behavioral health, substance abuse, and psychiatry care locations are being consolidated to Wisconsin Psychiatry Institute & Clinics (WisPIC), 6001 Research Park Boulevard in Madison. Read more

American Family Children’s Hospital Safety Center

Closed for walk-in purchases. During this time items can be purchased remotely and shipped or for no contact pick-up. View the catalog (pdf)

To order, call (608) 890-8041 or email safety@uwhealth.org. Staff are also available for consultation and education. Due to heavy demand, you may need to leave a message and staff will respond as quickly as possible.

Customer Service/Billing, Financial Counseling and Release of Information

Face-to-face visits temporarily suspended at the following offices:

  • University Hospital
  • American Family Children’s Hospital
  • 1 S. Park
  • UW Health at The American Center
  • Administrative Offices Building
  • 8501 Excelsior Drive

Patients can access billing consultation and financial counseling services through MyChart or by telephone at (877) 565-0505.

Medical Records

Health Information Management team will not be taking walk-in requests for records at the 8501 Excelsior Drive location. Please use the following options to reach us to provide services to you:

UW Health Optical Shops

Open for appointments only. Please call your nearest location to schedule an appointment. You can also order contacts through our online ordering portal.

UW Health Pharmacy Locations

Mail-order services available. Please review hours and services for the hours of specific locations.

Chartwell Midwest Wisconsin, Chartwell Health Home Medical Equipment and CareWear

Home visits will continue, face-to-face visits are suspended at:

  • 2030 Pinehurst Drive, Middleton
  • 5249 East Terrace Drive, Madison (UW East Clinic)

UW Health Sports Performance, Fitness Center and Center for Wellness Locations

Event and Class Program Cancellations

At this time, we are aware of the following cancellations and closures. Please note this list may not be comprehensive as information changes frequently:

  • EEC offerings of American Heart Association courses (BLS, ACLS, PALS) and Emergency Nurses Association courses (TNCC, ENPC) are temporarily paused.