Patient and Visitor Guidelines

Guidelines for:

When You Arrive

Handicap accessible drop-off and pick-up with wheelchair assistance is available at the front entrances, Monday-Friday, 6:30am-5pm. Valet service is temporarily suspended. Self-parking is available in the parking ramps and lots.

When you enter the building for your appointment, you will be asked if you are experiencing any of the known COVID-19 symptoms, your temperature will also be taken with a no-touch thermometer and you will be required to wear a face covering in our facility. If you do not have a face covering, we will provide one to you. The screening should only take a couple of minutes. Learn about the steps being taken at the hospitals and clinics to keep you safe.

Patient and Visitor/Primary Support Guidelines

UW Health is cautiously starting to relax its visitor guidelines at University Hospital, UW Health at The American Center, UW Health Rehabilitation Hospital and all of our ambulatory locations by allowing one visitor per adult patient.

To help protect the health and safety of our patients, visitors and care providers, it is important to follow the hospital rules and regulations and comply with requests from the care team and staff. Thank you for your cooperation and understanding.

Visitor/Primary support guidelines:

  • One visitor over the age of 18 per adult patient will be permitted per 24 hour period of time
  • Visitors are always required to cover their nose and mouth with a face covering. This is without exception. Visitors who cannot tolerate a personal face covering, will not be allowed to visit.
  • Respect physical distancing (maintaining at least 6-feet away from others) even when wearing a face covering.
  • Primary support persons, visitors and healthcare decision makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.
  • No visitors are permitted who have had a diagnosis of COVID-19 in the last 10 days, and no visitors are allowed to visit patients being treated for COVID-19.

University Hospital, UW Health at The American Center, UW Health Rehabilitation Hospital:

  • One visitor per inpatient will be permitted every 24-hour period
    • Exception: Up to three visitors may be permitted for patients who are at end-of-life
  • Visitors are required to stay in the patient’s room and wear a personal face covering at all times.
  • No eating or drinking is allowed within the hospitals and clinics buildings to ensure face coverings are worn at all times. Please do not bring food or drinks from the outside. Cafeteria and dining areas are for staff use only.
  • Visitors are not allowed to stay overnight
  • Visitors are not allowed to congregate in the gathering areas, such as the outdoor patios or rooftop gardens

Outpatient Clinics

  • One visitor over the age of 12 per patient will be permitted to accompany adult patients to their appointment. All visitors must wear a face covering.
  • No eating or drinking is allowed within the hospitals and clinics buildings to ensure face coverings are worn at all times. Please do not bring food or drinks from the outside. Cafeteria and dining areas are for staff use only.
  • Visitors are not allowed to congregate in public areas.

American Family Children’s Hospital

Including pediatrics specialty clinics, surgical and inpatient units:

  • Allowed: Two primary support persons per patient at one time (in room or in building). Only one support person allowed overnight.
  • Not allowed:
    • Patient siblings
    • Family members in operating room suites. American Family Children’s Hospital care teams will work with families accordingly.

Face Coverings

UW Health requires face coverings be worn in all of our facilities and outdoor spaces including parking lots, parking ramps and community bus shelters. If you do not have one, we will provide one to you.

  • Visitors to all ICUs (adult/pediatric/neonatal) must wear a face covering at all times while in the ICU (Note: If a face covering is not tolerated*, the visitor may not visit). 
  • Visitors and outpatients who have not brought their own face covering can obtain face coverings at the screening locations at building entrances. 
  • Inpatients (who are not in special pathogens or airborne isolation who go out of their room), are to wear a personal face covering when outside of the room. Unit staff will provide face coverings to inpatients. 

*Face coverings should not be placed on children under the age of 2, anyone with trouble breathing, or anyone who is unconscious, incapacitated or otherwise unable to remove their face covering without assistance.