Patient and Visitor Guidelines

If you are positive for COVID-19 within 10 days (or 20 days for immunocompromised patients) of an in-person appointment, contact your clinic to discuss your upcoming visit.

Providing safe, remarkable care for our patients and families is always our priority. Thank you for partnering with the care team and taking extra precautions to ensure everyone’s safety.

All patients and visitors are required to:

  • Wear a barrier mask covering the nose and mouth
  • Answer screening questions regarding COVID-19
  • Sanitize their hands frequently
  • Practice physical distancing

Primary support persons and visitors

Please see the chart below for the number of primary support persons and visitors allowed at pediatric and adult outpatient appointments and inpatient stays.

Clergy, interpreters, liaisons such as hospice workers, adult protective services, identified skills nursing facility liaisons, peer support liaisons are not considered visitors and are considered part of the allowed care team.

COVID-19 Positive Patients (PPE Provided)COVID-19 Negative Patients
Adult Patients
Adult Patients: Appointments/Procedures (Clinic/Outpatient Visits)No primary supportUp to two primary support persons (over age 16)
Adult Patients: Hospitalized PatientsNo visitorsUp to two visitors/support persons aged 16 or older per adult patient per 24 hours (no overnight stays)
Pediatric Patients
Pediatric Patients: Appointments/Procedures (Clinic/Outpatient Visits)Two primary support persons (over age 16)
No siblings
Up to two primary support persons (over age 16)
Siblings of pediatric patients are allowed
Siblings are in addition to the two-visitor limit.
Pediatric Patients: Surgical – Pre-opTwo primary support persons (over age 16)
Up to two primary support persons (over age 16)
Pediatric Patients: Surgical – OR pre-surgeryOne primary support person (over age 16)Up to two primary support persons (over age 16)
Pediatric Patients: Surgical – Recovery roomOne primary support person (over age 16)Up to two primary support persons (over age 16)
Pediatric Patients: Hospitalized patientsTwo primary support persons (over age 16)
No siblings
Up to two primary support persons (over age 16)
No siblings

Please note: A patient’s care team may make compassionate exceptions when appropriate. A request for a compassionate exception MUST be made prior to a clinic or outpatient appointment for proper review and consideration.

Pediatric Clinic/Outpatient Visits

  • Patient siblings are allowed.

Pediatric Inpatient

  • End-of-life care: No limit on the number of visitors

For All Permitted Visitors

  • Primary support persons, visitors and healthcare decision makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.
  • Primary support persons, visitors and healthcare decision makers who have tested positive for COVID-19 within the last 10 days are not permitted
  • Visitors must be over the age of 16 and will be screened for common symptoms
  • Barrier masks worn over both the nose and mouth are required
  • Physical distancing is to be followed by staying 6 feet away from others, including staff
  • Barrier masks are required at all times. Visitors who cannot wear a mask will be asked to leave UW Health facilities.
  • Inpatient Pediatrics: no restrictions on visiting hours. Overnight visits are allowed.

Food and Beverages

University Hospital’s food venues

  • Four Lakes Café: Monday-Friday, 6 a.m.-3 p.m.; closed weekends
  • Mendota Market (across from the Café): Monday-Friday, 3 p.m.-6 a.m. (open overnight); open continuously from Friday, 3 p.m.-Monday, 6 a.m.

East Madison Hospital’s American Bistro

  • Monday-Friday, 8-2 p.m.
  • Saturday-Sunday and Holidays, closed
  • Visitors are not allowed to consume beverages or food to ensure barrier mask is not removed. Guest trays/room service for visitors is currently suspended.
  • Patients in the infusion center, cancer center and transplant center may order room service/meal trays.
  • Food/drink may be brought from home but cannot be stored in hospital refrigerators or freezers.

Face Coverings

UW Health requires every person over the age of five (providers, staff, patients, visitors, etc.) in a UW Health facility (all spaces, including non-clinical areas) to wear a minimum of a barrier mask.

Barrier Masks

  • Provide a higher level of protection than face coverings
  • They prevent respiratory droplets that are in the air from entering your mouth and nose
  • They stop your respiratory droplets from reaching other people

Patients who arrive with a cloth face mask will be provided a barrier mask to wear. The mask must cover both the nose and mouth and be worn the entire time you are in a UW Health facility. Inpatient must wear the mask while in the hallways and while staff are in the patient room. Patients who are not able to tolerate wearing a mask over the mouth and nose, should contact your healthcare provider by phone, through MyChart or CareAnywhere video visit.