Patient and Visitor Guidelines

When You Arrive

Handicap accessible drop-off and pick-up with wheelchair assistance is available at the front entrances, Monday-Friday, 6:30am-5pm. Valet service is temporarily suspended. Self-parking is available in the parking ramps and lots.

When you enter the building for your appointment, you will be asked if you are experiencing any of the known COVID-19 symptoms, your temperature will also be taken with a no-touch thermometer and you will be required to wear a face covering in our facility. If you do not have a face covering, we will provide one to you. The screening should only take a couple of minutes. Learn about the steps being taken at the hospitals and clinics to keep you safe.

Patient and Visitor/Primary Support Guidelines

To help protect the health and safety of our patients, visitors and care providers, it is important to follow the hospital rules and regulations and comply with requests from the care team and staff. Thank you for your cooperation and understanding.

Due to the significant growth in cases from our university community and surrounding areas, UW Health and Madison-area hospitals are taking action to stop the further community spread by restricting hospital visitors once again.

Effective Tuesday, September 15, no inpatient visitors will be allowed for adult patients in our Madison hospitals with limited exceptions.

Updated Visitor Guidelines for University Hospital, UW Health at the American Center and all UW Health Clinic Visits for Adult Patients

  • Inpatient visitors: NO inpatient visitors will be allowed except for health care decision makers* or one support person to accompany a patient with physical or cognitive impairment. *
  • Clinic appointments: No visitors may attend clinic appointments with an adult patient. One support person may  accompany a patient with physical or cognitive impairment. *

*Healthcare decision makers, support persons and visitors of end-of-life patients must follow all standard visitor guidelines. If they are currently experiencing or recently experienced any acute respiratory symptoms; cough or  shortness of breath, they will not be allowed to visit.

Visitor Guidelines for American Family Children’s Hospital and all UW Health Clinic Visits for Children

  • Two primary support persons per patient will be allowed in pediatric inpatient, surgical and clinic settings
  • Patient siblings are not allowed
  • Exception: there will be no limit to the number of visitors at the end-of-life patient’s bedside*


*Healthcare decision makers, support persons and visitors of end-of-life patients must follow all standard visitor guidelines. If they are currently experiencing or recently experienced any acute respiratory symptoms; cough or  shortness of breath, they will not be allowed to visit.

Flower Deliveries for Patients

Floral deliveries, including edible arrangements from outside florists and vendors are not allowed. Arrangements can be purchased from the hospital gift shop. Visit the order site

Food Deliveries for Patients, Primary Support Persons and Healthcare Decision Makers

  • Meals may be ordered through patient meals.
  • Food/drink may be brought from home but cannot be stored in hospital refrigerators or freezers.
  • When food is ordered from outside for delivery, arrangements with unit staff for pickup at the door need to be made.
  • All food needs to be consumed in patient rooms.

Face Coverings

UW Health requires face coverings be worn in all of our facilities and outdoor spaces including parking lots, parking ramps and community bus shelters. If you do not have one, we will provide one to you.

  • Visitors to all ICUs (adult/pediatric/neonatal) must wear a face covering at all times while in the ICU (Note: If a face covering is not tolerated*, the visitor may not visit). 
  • Visitors and outpatients who have not brought their own face covering can obtain face coverings at the screening locations at building entrances. 
  • Inpatients (who are not in special pathogens or airborne isolation who go out of their room), are to wear a personal face covering when outside of the room. Unit staff will provide face coverings to inpatients. 
  • At the present time, we recommend that patients and visitors not wear face coverings with exhalation valves.

*Face coverings should not be placed on children under the age of 2, anyone with trouble breathing, or anyone who is unconscious, incapacitated or otherwise unable to remove their face covering without assistance.