Patient and Visitor Guidelines

When You Arrive

Handicap accessible drop-off and pick-up with wheelchair assistance is available at clinic entrances. Valet service is not available. Self-parking is available in the parking ramps and lots.

All patients and visitors are required:

  • to wear a barrier mask covering the nose and mouth
  • answer screening questions regarding COVID-19
  • sanitize their hands frequently
  • practice physical distancing

Patient and Visitor Guidelines

Effective January 14, 2022

Providing safe, remarkable care for our patients and families is always our priority. As the numbers of COVID-19 cases continue to decrease and the number of those vaccinated continues to increase, UW Health will relax some of its restrictions. These changes apply to University Hospital, UW Health at The American Center, UW Health Rehabilitation Hospital and all of our ambulatory locations.  At this time, there are no changes to the American Family Children’s Hospital visitor/primary support guidelines. Thank you for partnering with the care team and taking extra precautions to ensure everyone’s safety.

Clergy, interpreters, liaisons such as hospice workers, adult protective services, identified skills nursing facility liaisons, peer support liaisons are not considered visitors and are considered part of the allowed care team.

COVID-19 Positive Patients (PPE Provided)COVID-19 Negative Patients
Adult Patients
Adult Patients: Appointments/Procedures (Clinic/Outpatient Visits)No primary supportOne primary support person (over age 16)
Adult Patients: Hospitalized PatientsNo visitorsOne visitor/support person aged 16 or older per adult patient per 24 hours (no overnight stays)
Pediatric Patients
Pediatric Patients: Appointments/Procedures (Clinic/Outpatient Visits)Two primary support persons (over age 16)
No siblings
Two primary support persons (over age 16)
No siblings
Pediatric Patients: Surgical – Pre-opTwo primary support persons (over age 16)
Two primary support persons (over age 16)
Pediatric Patients: Surgical – OR pre-surgeryOne primary support person (over age 16)One primary support person (over age 16)
Pediatric Patients: Surgical – Recovery roomOne primary support person (over age 16)One primary support person (over age 16)
Pediatric Patients: Hospitalized patientsTwo primary support persons (over age 16)
No siblings
Two primary support persons (over age 16)
No siblings

Please note: A patient’s care team may make compassionate exceptions when appropriate. A request for a compassionate exception MUST be made prior to a clinic or outpatient appointment for proper review and consideration.

Pediatric Clinic/Outpatient Visits

  • Patient siblings are not allowed. An exception will be made for siblings 6 months old or younger who need to be breastfed by a support person.

Pediatric Inpatient

  • End-of-life care: No limit on the number of visitors

For All Permitted Visitors

  • Primary support persons, visitors and healthcare decision makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.
  • Primary support persons, visitors and healthcare decision makers who have tested positive for COVID-19 within the last 20 days are not permitted
  • Visitors must be over the age of 16 and will be screened for common symptoms
  • Barrier masks worn over both the nose and mouth are required
  • Physical distancing is to be followed by staying 6 feet away from others, including staff
  • Barrier masks are required at all times. Visitors who cannot wear a mask will be asked to leave UW Health facilities.
  • Inpatient Pediatrics: no restrictions on visiting hours. Overnight visits are allowed.

Food and Beverages

  • May purchase food from the in-house food venues and use the dining areas and family lounges, with the exception of 11:30 a.m.- 1 p.m. Monday-Friday, when these areas are reserved for UW Health providers and staff.

University Hospital’s food venues

  • Four Lakes Café: Monday-Friday, 6-11:30 a.m. and 1-3 p.m.; closed weekends
  • Mendota Market (across from the Café): Monday-Friday, 6 p.m.-6 a.m. (open overnight) and open 24 hours on weekends

UW Health at the American Center’s American Bistro

  • Monday-Friday, 8-11:30 a.m. and 1-2 p.m.
  • Saturday-Sunday and Holidays, closed
  • Visitors are not allowed to consume beverages or food to ensure barrier mask is not removed. Guest trays/room service for visitors is currently suspended.
  • Patients in the infusion center, cancer center and transplant center may order room service/meal trays.
  • Food/drink may be brought from home, but cannot be stored in hospital refrigerators or freezers.

Flower and Gift Deliveries for Patients

Flower and gift deliveries, including edible arrangements from outside florists and vendors, are not allowed. Arrangements for delivery can be made through the hospital gift shop.

Face Coverings

Effective November 18, 2020, UW Health requires every person over the age of five (providers, staff, patients, visitors, etc.) in a UW Health facility (all spaces, including non-clinical areas) to wear a minimum of a barrier mask.

Barrier Masks

  • provide a higher level of protection than face coverings
  • they prevent respiratory droplets that are in the air from entering your mouth and nose
  • they stop your respiratory droplets from reaching other people

Patients who arrive with a cloth face mask will be provided a barrier mask to wear. The mask must cover both the nose and mouth and be worn the entire time you are in a UW Health facility. Inpatient must wear the mask while in the hallways and while staff are in the patient room. Patients who are not able to tolerate wearing a mask over the mouth and nose, should contact your healthcare provider by phone, through MyChart or CareAnywhere video visit.

Caring for Patients

UW Health continues to strive to provide remarkable care during COVID-19. There may be few, rare exceptions made in specific circumstances when needed for patient care.