Patient and Visitor Guidelines

Face Coverings

Effective November 18, 2020, UW Health requires every person over the age of five (providers, staff, patients, visitors, etc.) in a UW Health facility (all spaces, including non-clinical areas) to wear a minimum of a barrier mask.

Barrier Masks

  • provide a higher level of protection than face coverings
  • they prevent respiratory droplets that are in the air from entering your mouth and nose
  • they stop your respiratory droplets from reaching other people

Patients who arrive with a cloth face mask will be provided a barrier mask to wear. The mask must cover both the nose and mouth and be worn the entire time you are in a UW Health facility. Inpatient must wear the mask while in the hallways and while staff are in the patient room. Patients who are not able to tolerate wearing a mask over the mouth and nose, should contact your healthcare provider by phone, through MyChart or CareAnywhere video visit.

When You Arrive

Handicap accessible drop-off and pick-up with wheelchair assistance is available at clinic entrances. Valet service is not available. Self-parking is available in the parking ramps and lots.

All patients and visitors are required:

  • to wear a barrier mask covering the nose and mouth
  • answer screening questions regarding COVID-19
  • have their temperature taken with a no-touch thermometer
  • sanitize their hands frequently
  • practice physical distancing

Patient and Visitor Guidelines

Due to the significant growth of COVID-19 cases, UW Health is restricting visitors in all facilities. These guidelines are enforced for the safety of our patients, caregivers and community and we appreciate your understanding. A visitor is anyone who is a companion, family member or support person accompanying a person receiving medical care. A visitor is not receiving medical care for themselves.

Clergy, interpreters, liaisons such as hospice workers, adult protective services, identified skills nursing facility liaisons, peer support liaisons are not considered visitors and are considered part of the allowed care team.

COVID-19 Positive Patients (PPE Provided)COVID-19 Negative Patients
Adult Patients
Appointments/Procedures (Clinic/Outpatient Visits)No visitorsNo visitors
Hospitalized PatientsNo visitorsNo visitors
Pediatric Patients
Appointments/Procedures (Clinic/Outpatient Visits)Two primary support persons (over age 18)
No siblings
Two primary support persons (over age 18)
No siblings
Surgical – Pre-opTwo primary support persons (over age 18)
Two primary support persons (over age 18)
Surgical – OR pre-surgeryNo visitsNo visitors
Surgical – Recovery roomOne primary support person (over age 18)One primary support person (over age 18)
Hospitalized patientsTwo primary support persons (over age 18)
No siblings
Two primary support persons (over age 18)
No siblings

Please note: A patient’s care team may make compassionate exceptions when appropriate. A request for a compassionate exception MUST be made prior to a clinic or outpatient appointment for proper review and consideration.

Compassionate Exceptions

Adult Clinic/Outpatient Visits

  • Non-decisional adult: One activated health care power of attorney may accompany a patient in an outpatient setting.
  • Patients with disabilities: One caregiver will be considered for patients with cognitive or physical disabilities if the presence of the caregiver is necessary to provide the patent with equal access to treatment.

Adult Inpatient

  • End of life care: Three visitors will be allowed in the patient room at one time. Additional visitors will need to wait outside of the facility until the first three visitors exit the building.
  • Healthcare decision maker: One healthcare decision maker will be considered when needed in person for healthcare decisions if this cannot be completed by phone or video or for discharge teaching that is not able to be completed by phone or video. When decision making or teaching is completed, extended visit is limited to 15 minutes or less.

Pediatric Clinic/Outpatient Visits

  • Patient siblings are not allowed. An exception will be made for siblings 6 months old or younger who need to be breastfed by a support person.

Pediatric Inpatient

  • End of life care: No limit on the number of visitors

For All Permitted Visitors

  • Primary support persons, visitors and healthcare decision makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.
  • Primary support persons, visitors and healthcare decision makers who have tested positive for COVID-19 within the last 10 days are not permitted
  • Visitors must be over the age 18 and will be screened for common symptoms
  • Barrier masks worn over both the nose and mouth are required
  • You will have your temperature taken with a no-touch thermometer
  • Physical distancing is to be followed by staying 6 feet away from others including staff
  • No gathering in community areas such as hallways, waiting rooms, outdoor patios or rooftop gardens
  • Visitors may only access the room of the patient they are with and the bathroom closest to the patient’s room
  • Barrier masks are required at all times. Visitors who cannot wear a mask will be asked to leave UW Health facilities.
  • Inpatient pediatrics: no restrictions on visiting hours. Overnight visits are allowed.

Food and Beverages

  • Meals may be ordered from patient meals for inpatient, infusion center, cancer center and transplant center.
  • Food/drink may be brought from home but cannot be stored in hospital refrigerators or freezers.
  • When food is ordered from outside for delivery, arrangements with unit staff for pickup at the door need to be made.
  • All food needs to be consumed in patient rooms.
  • No food is allowed in outpatient clinic settings except for infusion center, cancer, neurodiagnostic and transplant clinics.  A water bottle is allowed.

Flower and Gift Deliveries for Patients

Flower and gift deliveries, including edible arrangements from outside florists and vendors are not allowed. Arrangements for delivery can be made through the hospital gift shop.

Caring for Patients

UW Health continues to strive to provide remarkable care during COVID-19. There may be few, rare exceptions made in specific circumstances when needed for patient care.